{"id":100,"date":"2026-03-22T13:03:41","date_gmt":"2026-03-22T13:03:41","guid":{"rendered":"https:\/\/overlaps.co.uk\/docs\/?page_id=100"},"modified":"2026-04-15T10:42:45","modified_gmt":"2026-04-15T09:42:45","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/overlaps.co.uk\/docs\/overlaps-documentation\/getting-support\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\" id=\"order-process\">Order Process<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"can-i-submit-a-purchase-order-and-be-invoiced-for-overlaps\">Can I submit a Purchase Order and be Invoiced for OVERLAPS?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Yes! Send your Purchase Order to <a href=\"mailto:support@int64software.com\">support@int64software.com<\/a> and we&#8217;ll produce an invoice and setup your subscription for you. Your subscription will become active once the invoice has been paid either by Checkout or bank transfer (details are included on the invoice).<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"do-you-offer-reseller-agreements\">Do you offer reseller agreements?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Due to the overheads involved, we are currently unable to offer reseller transactions.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"i-didnt-receive-an-order-confirmation-email\">I didn&#8217;t receive an subscription confirmation email<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">We&#8217;ve had a number of problems with spam filters misidentifying our emails as malicious when they simply contain confirmation of your order and nothing more. Check your spam folder and spam filter. All emails will come from &#8220;support@int64software.com&#8221;. If you still can&#8217;t find it, <a href=\"https:\/\/overlaps.co.uk\/docs\/overlaps-documentation\/getting-support\/\" data-type=\"page\" data-id=\"96\">Contact us<\/a>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"is-it-safe-to-enter-my-credit-card-details-on-your-site\">Is it safe to enter my credit card details on your site?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Of course! We have a fully SSL\/TLS encrypted connection between you and our servers. Also, we don&#8217;t receive, process or store your card details ourselves, that is entirely handled by our payment processor <a href=\"https:\/\/paddle.com\" data-type=\"link\" data-id=\"https:\/\/paddle.com\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Paddle<\/a>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"can-i-try-overlaps-beforing-committing-to-buying-it\">Can I try OVERLAPS beforing committing to buying it?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Yes! You can generate a 30 day trial licence after registering without having to enter any credit card details. After 30 days, OVERLAPS will cease to function, but purchasing a subscription will retain all of your data and settings from the trial, making the transition seamless.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"the-overlaps-licence\">The OVERLAPS Licence<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"what-does-overlaps-cost\">What does OVERLAPS cost?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The pricing tiers for an OVERLAPS subscription are listed on <a href=\"https:\/\/overlaps.co.uk\">the homepage<\/a>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"can-i-install-multiple-copies-of-overlaps\">Can I install multiple copies of OVERLAPS?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Your OVERLAPS licence permits you to install one copy per Active Directory domain. However, OVERLAPS is capable of authenticating users from and retrieving the passwords of computers across multiple domains in the same forest as long as the permissions are configured correctly. If you&#8217;d like more information, please <a href=\"https:\/\/overlaps.co.uk\/docs\/overlaps-documentation\/getting-support\/\" data-type=\"page\" data-id=\"96\">Contact us<\/a>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"can-i-install-overlaps-on-my-clients-domain\">Can I install OVERLAPS on my client&#8217;s domain?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">As long as it is the only install location for that particular licence, then yes. You may not purchase a single subscription and then install that on your own server and your clients, and you may not purchase a single subscription and then install it on multiple separate clients&#8217; servers.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"installation\">Installation<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"how-do-i-install-overlaps\">How do I install OVERLAPS?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">While we&#8217;ve tried to streamline the installation procedure as much as possible, in order to guarantee that your environment is kept secure there are a number of steps that must be followed when installing OVERLAPS. We recommend reading the <a href=\"https:\/\/overlaps.co.uk\/docs\/overlaps-documentation\/installation-and-configuration\/\" data-type=\"page\" data-id=\"20\">Installation and Configuration<\/a> sections of this documentation as that contains full and up-to-date information about the installation process.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"after-trying-the-trial-how-do-i-upgrade-to-the-full-version\">After trying the trial, how do I upgrade to the full version?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The trial can be upgraded to a full version by installing your new licence file, or entering your licence key into OVERLAPS.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"do-i-lose-my-settings-when-upgrading-from-the-trial-to-the-full-version\">Do I lose my settings when upgrading from the trial to the full version?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">No, all of your settings are retained.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"usage\">Usage<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"can-i-request-a-new-feature\">Can I request a new feature?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Absolutely! Most of the features that have been added since release come as a result of one of our customers requesting that change.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"is-my-connection-to-overlaps-secure\">Is my connection to OVERLAPS secure?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Absolutely, but, as with most software products, <strong>only as long as you configure it properly<\/strong>. OVERLAPS makes use of every available security feature it can, including support for both HTTPS encryption and Kerberos authentication. However, both of these features must be configured and enabled as per the instructions in <a href=\"https:\/\/overlaps.co.uk\/docs\/overlaps-documentation\/installation-and-configuration\/first-configuration\/\" data-type=\"page\" data-id=\"28\">First Configuration<\/a>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"does-overlaps-require-iisapacheetc\">Does OVERLAPS require IIS\/Apache\/etc.?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">No. To make its installation and ongoing support as simple as possible, OVERLAPS integrates its own web server technology built on the Windows kernel mode web listener (http.sys).<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"can-i-have-iisapacheetc-installed-on-the-same-server-as-overlaps\">Can I have IIS\/Apache\/etc. installed on the same server as OVERLAPS<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Yes, but you will need to be aware of port conflicts. If your existing web service uses the default ports (80 for HTTP, 443 for HTTPS), then you&#8217;ll need to configure OVERLAPS to use different ports. This is covered in <a href=\"https:\/\/overlaps.co.uk\/docs\/overlaps-documentation\/installation-and-configuration\/first-configuration\/\" data-type=\"page\" data-id=\"28\">First Configuration<\/a>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"can-i-use-overlaps-with-multiple-domains-in-a-single-forest\">Can I use OVERLAPS with multiple domains in a single forest?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Absolutely! Multiple domain environments are fully supported as long as the appropriate trust relationships are configured between them.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"can-i-search-for-computers-by-hostname\">Can I search for computers by hostname?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Of course. You can browse through your domain to find computers or search for them directly.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"can-i-get-the-local-administrator-passwords-for-multiple-computers-at-the-same-time\">Can I get the Local Administrator passwords for multiple computers at the same time?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Yes, you can select as many computers as you like and retrieve the passwords for all of them at the click of a button.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"can-i-restrict-what-organizational-units-my-users-have-access-to\">Can I restrict what Organizational Units my users have access to?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">This is one of the core benefits to OVERLAPS. So, yes, you can absolutely limit which OUs each user\/group can access to retrieve computer passwords.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"is-it-possible-to-let-non-technical-users-retrieve-the-password-for-their-own-computers\">Is it possible to let non-technical users retrieve the password for their own computer(s)?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Yes, OVERLAPS has a Self Service mode integrated which allows you to do just this. Instead of granting a user access to specific Organizational Units, you can instead specify a list of hostnames that they can access the password for.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"how-do-i-see-who-accessedreset-a-particular-computers-password\">How do I see who accessed\/reset a particular computer&#8217;s password?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Under the History section you can view a timeline of every activity any users have carried out over the past 30 days (by default, this can be adjusted to longer or shorter periods as needed from the Settings section).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">History events can also optionally be written to the Windows Event Log on the host server for auditing purposes.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"can-i-use-active-directory-security-groups-to-add-users\">Can I use Active Directory Security Groups to add users?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Yes, we support both individual domain users and security groups.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"can-i-customise-overlaps-with-my-company-name\">Can I customise OVERLAPS with my company name?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Absolutely! You can quickly and easily change the name from the Settings page.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"can-i-trigger-a-password-to-expire-after-being-accessed\">Can I trigger a password to expire after being accessed?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Yes, you can specify a time in minutes after which the password will be set to expire, so you don&#8217;t need to wait for the next LAPS scheduled reset. Alternatively, you can now configure Windows LAPS to automatically do this via Group Policy.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"i-reset-a-laps-password-through-overlaps-but-it-says-it-hasnt-changed\">I reset a LAPS password through OVERLAPS but it says it hasn&#8217;t changed?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">When you trigger a password reset, the password expiry date is updated. This does not mean that the computer will immediately change its password. That process is reliant on Group Policy running on the computer, which, by default, is every 90 minutes plus a random 0 &#8211; 30 minutes delay. If you want this process to happen faster, you will need to run &#8220;gpudpate&#8221; on the computer or restart it.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"information-security\">Information Security<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"do-you-record-usage-or-transfer-any-other-information-to-your-servers-or-those-of-third-parties\">Do you record usage or transfer any other information to your servers or those of third parties?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">No. No usage information or analytics are sent by OVERLAPS to anyone anywhere. We don&#8217;t collect usage information, it doesn&#8217;t contain any tracking cookies, and OVERLAPS will function perfectly happily without any external connection to the internet.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In order to maintain an uninterrupted service, OVERLAPS can communicate with our servers to verify and renew your licence when your subscription renews. However, this is optional and can be done manually by downloading the licence file instead.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"does-overlaps-download-anything-from-the-internet\">Does OVERLAPS download anything from the internet?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The only connection that OVERLAPS makes to the internet is to request current version information from our servers to check if an update is available, and to verify and renew your licence. This functionality can be disabled, or, if it doesn&#8217;t have a connection to the internet, it will just fail silently in the background.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"what-information-will-i-need-to-provide-if-i-need-to-make-a-support-call\">What information will I need to provide if I need to make a Support call?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">In the event that you are experience problems in OVERLAPS then we may request that you send us your log files from the server to speed up the diagnosis process. Depending on your logging level, these may contain potentially sensitive information such as usernames and Organizational Unit information. Stricly no passwords are recorded in the log file. The log file is located at:<\/p>\n\n\n\n<pre class=\"EnlighterJSRAW\" data-enlighter-language=\"generic\" data-enlighter-theme=\"\" data-enlighter-highlight=\"\" data-enlighter-linenumbers=\"\" data-enlighter-lineoffset=\"\" data-enlighter-title=\"\" data-enlighter-group=\"\">C:\\ProgramData\\Int64 Software Ltd\\OVERLAPS\\overlaps.log<\/pre>\n\n\n\n<p class=\"wp-block-paragraph\">You have the right to refuse to provide these log files if you are concerned about security, we will simply try to diagnose the problem through conversation instead, or we&#8217;ll direct you where to look in the logs and what to watch out for.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"what-personally-identifying-information-about-users-is-stored-in-overlaps\">What personally identifying information about users is stored in OVERLAPS?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">To ease the load on your Domain Controllers, we cache a small amount of information about users added to OVERLAPS in the application database (stored on your server). This includes:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Username<\/li>\n\n\n\n<li>Display Name<\/li>\n\n\n\n<li>Email address<\/li>\n\n\n\n<li>GUID<\/li>\n\n\n\n<li>Distinguished Name<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">All of which is taken directly from Active Directory. Username information is also stored in the History log (also in the application database) for auditing purposes.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"overlaps-support\">OVERLAPS Support<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"who-should-i-contact-if-i-find-a-bug-or-have-a-problem\">Who should I contact if I find a bug or have a problem?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Send us an email to <a href=\"mailto:support@int64software.com\">support@int64software.com<\/a>, and include as much information as you can. You can also include your OVERLAPS log file which can be found in:<\/p>\n\n\n\n<pre class=\"EnlighterJSRAW\" data-enlighter-language=\"generic\" data-enlighter-theme=\"\" data-enlighter-highlight=\"\" data-enlighter-linenumbers=\"\" data-enlighter-lineoffset=\"\" data-enlighter-title=\"\" data-enlighter-group=\"\">\"C:\\ProgramData\\Int64 Software Ltd\\OVERLAPS\\\"\n<\/pre>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"do-i-need-windows-laps-as-well-as-overlaps\">Do I need Windows LAPS as well as OVERLAPS?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Yes. LAPS modifies your Active Directory schema to provide storage for the password and expiry data, and has a client for your computers which handles the changing and storage of Local Administrator passwords. OVERLAPS simply provides an easy to use interface to that information.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">As of April 2023, Windows LAPS now ships as default on all Pro, Enterprise and EDU editions of Windows 10 and 11, it now just needs to be activated by Group Policy.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Order Process Can I submit a Purchase Order and be Invoiced for OVERLAPS? Yes! Send your Purchase Order to support@int64software.com and we&#8217;ll produce an invoice and setup your subscription for you. Your subscription will become active once the invoice has been paid either by Checkout or bank transfer (details are included on the invoice). Do [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":96,"menu_order":200,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-100","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/overlaps.co.uk\/docs\/wp-json\/wp\/v2\/pages\/100","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/overlaps.co.uk\/docs\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/overlaps.co.uk\/docs\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/overlaps.co.uk\/docs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/overlaps.co.uk\/docs\/wp-json\/wp\/v2\/comments?post=100"}],"version-history":[{"count":5,"href":"https:\/\/overlaps.co.uk\/docs\/wp-json\/wp\/v2\/pages\/100\/revisions"}],"predecessor-version":[{"id":478,"href":"https:\/\/overlaps.co.uk\/docs\/wp-json\/wp\/v2\/pages\/100\/revisions\/478"}],"up":[{"embeddable":true,"href":"https:\/\/overlaps.co.uk\/docs\/wp-json\/wp\/v2\/pages\/96"}],"wp:attachment":[{"href":"https:\/\/overlaps.co.uk\/docs\/wp-json\/wp\/v2\/media?parent=100"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}